The various innovative ideas introduced into the telecommunications sector by Nigeria’s fully integrated telecommunications provider, Globacom, have earned it the leadership of the country’s information and communications industry.
This was stated on Saturday by the Commissioner for Science and Technology in Lagos State, Mr. Hakeem Fahm, when he formally commissioned a state-of-the-art customer service and sales outlet called GloWorld, on Allen Avenue, Ikeja, Lagos.
Mr. Fahm, a United States-trained Information and Communication Technology expert, said Globacom’s leadership is highly recognised not only in Nigeria, but across the African continent and indeed the entire world.
The Lagos State commissioner said innovative ideas were necessary as the world increasingly evolved into an internet-driven economy, stressing that telecom operators particularly needed to take the front seat as the facilitator of the process.
He said the latest Gloworld on Allen Avenue was another bold idea that would literally enhance the value of the high-brow neighbourhood because of its architectural novelty and the solutions it affords the residents of the area.
“It is a world-class facility, equipped with cutting-edge technology to give excellent customer experience. I just registered a SIM. It was so seamless and fast. Everything took only a couple of minutes,” he said.
The Globacom top management team was led by the company’s Group Executive Director, Mrs. Bella Disu, who took the guests on a tour of the exquisitely designed sales outlet that promises customers telecommunications lifestyle experiences.
Welcoming guests to the occasion, Deputy Chief Operating Officer, Globacom, Mr. Michael Toluhi, stated that the Allen Gloworld shop is the first in a new generation of exquisitely designed contact centres, tailor-made for Glo’s customers whom the company hold in very high esteem.
He described the new shop as an archetypal customer service and sales shop designed to offer Globacom’s products and services to subscribers in a well-equipped and highly conducive ambience, adding that “this will soon be replicated in major markets, including Abuja, Ibadan, Benin, Victoria Island among others across the country.”
Mr. Toluhi said that “Our desire to always avail our customers the best services is why we were the first to deploy the 4G LTE service nationwide to facilitate business, personal and social life through fast and reliable internet.”
The event was also attended by other stakeholders, such as high profile corporate customers and dealers, including Chief Ademola Adenuga and the Publisher of Ovation International, Otunba Dele Momodu.
The launch also attracted officials of multinational companies, the crème-de-la-crème of Nigeria’s entertainment industry, including Tu Face Idibia, Odunlade Adekola and Juliet Ibrahim.
The event excited residents of the neighbourhood as a massive crowd gathered within the premises to have a feel of the sales outlet and catch a glimpse of the dignitaries and celebrities at the ceremony.
Globacom said the Gloworld outlet is the first in a series of avant-garde sales and customer care outlets the company plans to roll out in strategic locations across the country.